Shipping policy
Monarch MD Shipping Policy
Overview
At Monarch MD, we understand that timely and reliable delivery is crucial to your shopping experience. Our shipping policy is designed to provide clear information on how we handle shipping for orders placed on our website, monarchmdshop.com.
Shipping Destinations
- We ship exclusively within Canada and USA, ensuring a streamlined and efficient delivery process.
Shipping Costs
- Express Shipping: We offer free express shipping on all orders over $150. For orders under this amount, a standard shipping fee of $15.00 applies.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days. Order processing times may vary during high-volume periods or holidays.
Delivery Timeframes
- Standard Shipping: We ship via Canada Post Express, which typically arrives within 1-7 business days after processing.
Tracking and Notifications
- Upon dispatch, customers will receive a shipping confirmation email with a tracking number. This allows you to track your package's progress and estimated delivery date.
Packaging
- We take great care in securely packaging your order to ensure it arrives in perfect condition.
Special Instructions
- If you have special shipping instructions, please include them in your order notes or contact us directly at info@monarchmd.ca.
Shipping Delays
- While we strive to maintain timely delivery, occasional delays due to weather, carrier issues, or unforeseen circumstances are beyond our control. We appreciate your patience in these situations.
Damaged or Lost Packages
- In the rare event that your order arrives damaged or is lost in transit, please contact us immediately for assistance.
Changes to Shipping Addresses
- We are unable to change a shipping address once an order has been dispatched. Please ensure your address details are correct when placing your order.
Conclusion
Our goal at Monarch MD is to ensure a smooth, timely, and efficient delivery of your orders. If you have any questions regarding our shipping policy or your specific shipping needs, please contact us at info@monarchmd.ca.